FAQs

There are several ways to join:

• free2go school presentation
• free2go event
• RACQ store, or
• join free2go online.

To join free2go, you must be living in Queensland and be 16-19 years old or attend year 11 or 12 at a Queensland high school.

You are eligible for full RACQ Roadside Assistance.

You receive all of the benefits of membership at no cost for up to four years, plus you can access free and discounted Roadside Assistance.

If you join the program at 16 or 17 years you receive all of the benefits of membership for free through to 19 years of age (this includes 12 months free roadside assistance at 17 years).

If you join the program at 18 or 19 years you receive half price Roadside Assistance plus all of the benefits of membership at no cost.

If you are currently in Year 11 or Year 12 you can sign up for free simply by heading into an RACQ store. You will need to bring your school ID, proof of enrolment or proof of age.

To compare options and prices, check out our membership page.

Once you’ve made it all the way through the free2go program, you are eligible to continue with RACQ. Continuing your membership is the best way to go because it will maintain your loyalty years.

The longer you are a member the bigger the discount you will get!

It will take about three weeks for your welcome pack to arrive. This includes your membership card, so keep an eye out for it in the mail!

General Enquiries:

• Call RACQ on 13 1905 (24 hours / 7 days)
• Contact free2go online

School & Event Presentation Bookings:

• Contact our bookings coordinator on 1800 150 519
• Email free2go bookings

Call RACQ on 13 11 11 and pay the free2go half-priced roadside assistance payment and we will come and help!

Yes. You can receive roadside assistance in any car you are travelling in - you don't even have to be driving! Your mum, dad, brother, sister or friend could own the car, and we'll still come and help, provided you are in the vehicle.

You are able to transfer from another club to RACQ free2go.
If you have already paid you will be credited for the remaining months left until your next renewal date. If you are within 3 months of renewal you will need to pay RACQ for the next year of Roadside Assistance. You can do this at any RACQ store or call us on 13 1905.

Yes, the beauty with free2go Roadside Assistance is you have the flexibility to upgrade.
See our Roadside Assistance Comparison chart.
* Pricing for Roadside upgrades are additional to basic Roadside fees.

Make sure that you and your vehicle are in a safe location.

Call RACQ on 13 1111 and tell the consultant:

• Your membership number
• Your vehicle registration
• The exact location of where you have broken down. Or faster still, use the RACQ Mobile App.

Wait with your car and have your free2go card and proof of identity ready to show the patrol officer.

If you are 17 years old:

You can join immediately for free and receive Roadside Assistance straight away.

Call 13 1905 and state that you are broken down and require assistance.

Make sure you tell the consultant that you're 17 years old so you’re not charged. You will need to be able to provide identification to verify your age to the patrol officer who attends to your car.

If you’re 18 or 19 years old:

You can join free2go immediately for half the price of basic Roadside Assistance and receive assistance straight away.

Call 13 1905 and state that you are broken down and provide your details.

Ensure that you explain that you are eligible for free2go so that you do not get charged full price. You will need to be able to provide identification to verify your age to the patrol officer who attends to your car.

There are several ways to update your details:

• Contact free2go online
• Call RACQ on 13 1905
• Visit your local RACQ store